Conflict has many causes, including organizational structures, limitations on resources, task interdependence, goal incompatibility, personality differences, and communication challenges. There can be both negative and positive outcomes of conflict. Negative outcomes include increased stress and anxiety and can develop a climate of mistrust. Positive outcomes include increased participation and creativity and a broader range of ideas. You are at increased risk of workplace violence if your job involves dealing with people such as at a nursing home, or being in high-risk situations such as working nights or weekends.
November 29 –
There has been conflicts and resultant loss in the election. We thought it would be a timely publication , so some points on conflict ans its management.
Conflict is a process that involves people disagreeing and can be a problem for individuals and organizations. There are several different types of conflict, including intrapersonal, interpersonal, and intergroup conflict. A moderate amount of conflict can be a healthy and necessary part of organizational life.
Conflict management techniques include changing organizational structures to avoid built-in conflict, changing team members or composition of the team, focusing attention from group conflict by creating a common “enemy”, using majority rules, and using problem solving by asking individuals to focus on the problem and not each other.
Conflict management styles include accommodating others, avoiding the conflict, collaborating, competing, and compromising. There is no right way to deal with conflict. People have a dominant style that they tend to use most frequently, although successful individuals are able to match their style to a situation.
Negotiation is a skill often developed by people who are charged with settling existing disputes or with creating new agreements.
Mediation is a method of ADR in which parties work to form a mutually acceptable agreement.
Arbitration is a method of ADR in which parties vest authority in a third-party neutral decision maker who will hear their case and issue a decision, which is called an arbitration award.
There are many other types of dispute resolution, such as ethics hotline, summary jury trial, mini-trial, ombudsman, private judging, open-door policy, and mediation-arbitration.
Mandatory arbitration clauses are common in contracts, and such clauses are enforceable against the parties even if they wish to litigate their claims.